Last updated: 03/13/2026
Solved Distribution Solutions (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
1. Who We Are
Solved Distribution Solutions (Pty) Ltd
Unit 3, Harbour Place, 1057 Schooner Avenue, Laser Park, Roodepoort, Gauteng, South Africa
Phone: +27 10 591 2922
Email: info@solvedds.com
We supply security seals, tamper‑evident products, and cargo protection solutions to businesses across South Africa and neighbouring regions.
2. Information We Collect
We collect personal information that you provide directly, such as your name, company name, email address, phone number, physical or delivery address, and any details submitted through our contact form or when requesting quotes. We also collect information automatically through cookies and analytics tools, including your IP address, browser type, device information, pages viewed, and usage patterns. In some cases, we may receive information from third parties such as payment processors, logistics partners, or marketing platforms.
3. How We Use Your Information
We use your information to respond to enquiries, process orders and quotations, deliver products, manage logistics, improve our website and services, send important updates, comply with legal obligations, and prevent fraud. We do not sell or rent your personal information to any third party.
4. Legal Basis for Processing
We process personal information based on your consent, contractual necessity, legitimate business interests, and legal obligations such as tax and regulatory requirements.
5. Sharing Your Information
We may share your information with courier and logistics partners, payment service providers, IT and hosting providers, and regulatory authorities when required by law. All third‑party partners are required to comply with POPIA and maintain confidentiality.
6. Data Storage and Security
We use secure servers, encrypted connections, access controls, and regular monitoring to protect your information. Although we take reasonable steps to safeguard your data, no online transmission can be guaranteed as completely secure.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality, analyse traffic, enhance user experience, and support marketing campaigns. You may disable cookies in your browser settings, but some features may not work correctly.
8. Your Rights Under POPIA
You have the right to access, correct, or delete your personal information; object to processing; withdraw consent; request details on how your data is used; and lodge a complaint with the Information Regulator. Requests can be sent to info@solvedds.com.
9. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. When no longer required, data is securely deleted or anonymised.
10. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.
13. Contact Us
For questions or concerns regarding this Privacy Policy or your personal information, contact us at:
Email: info@solvedds.com
Phone: +27 10 591 2922
Address: Unit 3, Harbour Place, 1057 Schooner Avenue, Laser Park, Roodepoort, Gauteng